Questions, questions, questions.
Well, first, we own the buildings, design the apartments, man the reception desk, and answer the phones. This means there will always be someone from UNCLE to help you. If you’ve a problem you won’t need to phone up an estate agents or a management company. You just pop downstairs and talk to one of resident managers – the person you say hello to every day – and they’ll sort it. Simple.
Kind? Well – we believe if we do right you by you, then you’ll do right by us.
For example – we’ll refund you a day’s rent if we’ve not repaired a problem that’s sortable (i.e. not a new lift part from Germany) within 48 hours – but not if you haven’t paid your rent lately. Sound fair?
If you move in, but then change your mind, or don’t like it – no worries.
You’ve got 14 days to let us know, and we’ll rip up your contract, no questions asked.
We can’t promise to be perfect – who is – but we do aim to always treat you with fairness, respect and care. Exactly how it should be. Kind. Simple. UNCLE.
Realstar Group, a Canadian real estate investment and property management business with more than 40 years’ experience in the industry. After launching in the UK in 2002, we realised just how broken the renting market really is. So we decided to get off the sidelines to be a part of the solution.
Ryan Prince is our Founder but the real heroes of UNCLE are our on-site teams. They’re the ones on the ground making a difference every day in the lives of our residents. We don’t know where we’d be without them.
All the service from our teams - from sorting out repairs to looking after any deliveries when you’re out - is included. The communal areas - different in each property - are also free for you to use whenever you please (although the Skylounge is closed at midnight).
Most buildings have secure parking - this is extra, as not everyone is going to use them, so it’s fair that if you do, you pay for it. Bike storage is free.
Day-to-day bills such as council tax, gas, electricity and water are not included, but this means that you only pay for what you use, and we’re not making a profit off that. Fair?
You also pay for internet, but what we’ve got on offer is super fast. We’ve partnered with top-notch providers who can provide up to 1GB of speed over fibre optic cable.
Don’t worry we’ll make it all crystal clear from the start - nothing is hidden from you...
Again, pretty simple.
To make the move happen as quickly as possible, please make sure you send in with your application:
We look at all applicants’ individual circumstances and sometimes tailor our reference requirements to suit. Again, we’ll be clear and open about what we’re doing and why.
At UNCLE Wembley we’re going to trial a pet-friendly floor and see how it goes.. Otherwise, sorry, no animals allowed. Imagine, dogs and cats living together - mass hysteria. (Spot the film reference.)
Some do - we offer both furnished and unfurnished:
Stockwell and Manchester apartments all come fully furnished.
New Cross apartments are all unfurnished.
Elephant and Castle is furnished or un-furnished. You can choose from a range of exclusive MADE.com partnership packages at UNCLE E&C - ask when you go for a viewing.
Wembley and Southall are available either furnished or unfurnished, it’s up to you. We’ll be revealing a new luxury partnership for furniture at Wembley and Southall soon.
Yes, sorry about that. Not to us though, obviously.
Not a penny. All our amenities are for you to enjoy whenever you fancy.
The UNCLE teams at each of our properties will be able to advise about the costs and packages that are available. We’re at the mercy of the providers but we make sure that we offer the highest internet speeds that we possibly can at each of our locations. In most cases we can get 100MB and in some we can now reach 1GB.
A minimum of 6 months to a maximum of 3 years. We offer longer contracts because we know that so many residents are looking for a place to create a stable, long-term nest. This may change a little dependant on each site, so do check with your UNCLE team.
Ah renter’s remorse! Signing up to a contract, moving in and then a few days later realising that it’s not right for you - well, it sucks. We want you to be happy in your home, so if within two weeks of moving in you decide you don’t like your UNCLE apartment, we’ll tear up the contract. It’s as simple as that. Everyone moves on. No strings attached. We’ll cry a little, but we’ll get over it.
Well that kind of depends on you. Once we have your fully completed application and the monies have been cleared, you can move in pretty quickly. It’s been known for some of our residents to move within a week and even a couple of days.
Yes you do. Even if you’re one of those people who like to say they don’t watch TV but then use iPlayer continually on their laptop.
Absolutely. We want everyone to be as comfortable as possible. To book a women-only viewing just make your booking as usual, as you go through the process you’ll see an option on the book a viewing form. Any questions around this please email us at firstname.lastname@example.org
We operate on a first come, first serve basis. The first person to submit all of their required information will be given the flat.