Privacy Policy

Who are we?

Realstar Management (UK) Limited, 1st Floor, 7a Howick Place, London, SW1P 1DZ Property Letting and Management service provider

We are committed to protecting the privacy of our clients. We want to provide a safe and secure service where we deal with your personal information. This means information that identifies you personally such as your name, photo or contact details or data that can be linked with such information in order to identify you. This policy covers

1.     What personal information do we collect about you?

2.    How do we use your personal information?

3.    How long do we keep your personal information for?

4.    Who do we share your personal information with?

5.    What happens if you do not provide us with the information we request or ask that we stop processing your information?

6.     Do we make automated decisions concerning you?

7.    Do we use Cookies to collect personal data on you?

8.    Do we transfer your personal information outside the EEA?

9.    How will we contact you?

10.    How can you contact us?

What are your rights?

By law, you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country.

1.    The right to object to processing

2.    The right to be informed

3.    The right of access

4.    The right to rectification

5.    The right to erasure

6.    The right to restrict processing

7.    The right to data portability

8.    The right to lodge a complaint

9.    The right to withdraw consent

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

  • baseless or excessive/repeated requests, or
  • further copies of the same information.

Alternatively, we may be entitled to refuse to act on the request.

Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.